Return & Exchange Policy
At Eternashine, we only accept returns or exchanges under specific conditions.
• Returns or exchanges are only allowed if the product is received in a damaged condition.
• To claim a return or exchange, customers must provide a proper unboxing video as proof.Unboxing Video Requirements:
• The video must be a continuous 360° unboxing video.
• It should clearly show the package from start (before opening) to end (after opening).
• Any damage must be clearly visible in the video.
• The unboxing video must be sent to our WhatsApp number within 24 hours of delivery.Important:
• Claims without a proper unboxing video will not be accepted.
• Requests made after 24 hours will not be considered.