Return & Exchange Policy

At Eternashine, we only accept returns or exchanges under specific conditions.

•    Returns or exchanges are only allowed if the product is received in a damaged condition.
•    To claim a return or exchange, customers must provide a proper unboxing video as proof.

Unboxing Video Requirements:

•    The video must be a continuous 360° unboxing video.
•    It should clearly show the package from start (before opening) to end (after opening).
•    Any damage must be clearly visible in the video.
•    The unboxing video must be sent to our WhatsApp number within 24 hours of delivery.

Important:

•    Claims without a proper unboxing video will not be accepted.
•    Requests made after 24 hours will not be considered.